Privacy & Cookies Policy

Introduction

Hospital Visitor Beds (“we”, “our”, or “the Company”) respects your privacy and is committed to protecting your personal data. This Policy explains how we collect, use, and protect your information when you:

By using our Site, you consent to the practices described in this Policy.

Data We Collect

1. Personal Information

You provide this information voluntarily when you:

  • Download a brochure (e.g., name, email address)

  • Submit a contact form (e.g., name, email, phone number, message)

We may also collect:

  • Device information: IP address, browser type, operating system, geolocation (if available)

2. Non-Personal Information

We automatically collect technical and aggregated data, such as:

  • Pages viewed, clicks, browsing behavior

  • Device and browser information

  • Time and date of access

This data helps us improve the Site and our services but cannot identify you personally.

Why We Collect Your Data (Legal Basis)

We process your data for the following GDPR-compliant purposes:

  • Contractual necessity: To provide brochures or respond to contact form enquiries

  • Legitimate interest: To improve our website, services, and marketing

  • Consent: For marketing communications (you may opt out anytime)

  • Legal obligation: To comply with applicable laws

How We Use Your Data

Your information may be used to:

  • Send requested brochures

  • Respond to enquiries submitted through the contact form

  • Improve the Site and user experience

  • Communicate updates about services

  • Conduct analytics for website performance

  • Send marketing communications, if consented

We do not sell or rent your personal data.

Cookies & Tracking

What are Cookies?

Cookies are small files stored on your device that help the website function efficiently, remember your preferences, and analyze traffic.

Types of Cookies We Use

  • Essential cookies: Required for the Site to function correctly

  • Analytical cookies: Collect anonymous data about site usage (e.g., Google Analytics)

  • Marketing cookies: Used to deliver relevant advertisements

Your Cookie Choices

  • You may accept or reject non-essential cookies via our cookie banner

  • You can also manage cookies through your browser settings

  • Disabling cookies may affect some Site functionality

For more information about Google Analytics cookies, visit: Google Analytics Privacy Policy

Who We Share Your Data With

We may share your data with:

  • Trusted third-party providers for hosting, analytics, or marketing

  • Legal authorities if required by law

  • Partners in the event of a corporate transaction (e.g., sale or merger)

We ensure all third parties comply with GDPR standards.

Data Retention

We keep your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this Policy

  • Comply with legal obligations

  • Resolve disputes or enforce policies

After that, data is securely deleted.

Your GDPR Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct inaccuracies in your data

  • Request erasure of your personal data

  • Object to or restrict processing of your data

  • Receive a copy of your data in a structured, machine-readable format

  • Withdraw consent for marketing at any time

  • Lodge a complaint with a supervisory authority

To exercise your rights, contact us at: info@hospitalvisitorbeds.co.uk

International Data Transfers

Some third-party providers may be located outside the UK/EEA. We only transfer data where adequate protections exist, or legal agreements ensure GDPR-level protection.

Children

Our Site is not directed at children, and we do not knowingly collect data from minors. If you believe a child has provided information, contact us immediately.

Updates to This Policy

We may update this Policy occasionally. Material changes will be posted on this page. Continued use of the Site constitutes acceptance of the updated Policy.

Contact Us

For questions about this Policy or your personal data, contact:

Email: info@hospitalvisitorbeds.co.uk
Address: 14 Cumberland Mills Square, London, E14 3BH